Support

Human support for the details that make launch day work.

We help with DNS, email setup, WordPress, migration, forms, SSL, and the small operational decisions that make a site feel finished.

Launch and migration

Move files, databases, DNS, SSL, WordPress, and email in the safest order.

Email setup

Set up mailboxes, aliases, forwarding, autoresponders, SPF, DKIM, DMARC, and device access.

WordPress care

Understand backups, staging decisions, caching, updates, redirects, and common site issues.

Human replies

Standard requests are usually answered within 24-48 hours, with clear next steps instead of vague ticket replies.

Launch education, written for real site owners.

The best support prevents confusion before it becomes a ticket. These are the topics we keep clear during onboarding.

Before you change DNS

  • Confirm who controls the domain and where current DNS records are hosted.
  • Export or screenshot existing A, CNAME, MX, TXT, SPF, DKIM, and DMARC records.
  • Lower the DNS TTL at least a few hours before the final switch when possible.

Email settings to keep nearby

  • Use IMAP for reading mail on multiple devices and SMTP for sending.
  • Keep mailbox passwords unique and store them in a password manager.
  • Enable the provided SPF, DKIM, and DMARC records before sending from the domain.

WordPress launch checks

  • Confirm SSL is active, admin users are intentional, and default starter posts are removed.
  • Check contact forms, newsletter forms, cache, redirects, and mobile layouts.
  • Take a fresh backup after launch so the first clean restore point is available.

Future add-ons

Useful services after the starter website goes live.

Many businesses start with a simple website, then later need updates, SEO, booking forms, online payments, or extra pages. These services can be added when you are ready.

Monthly care

Maintenance package

  • Core, theme, and plugin update checks
  • Backup review and restore help when needed
  • Uptime, security, malware, and form checks
  • Small content edits handled without a new project every time
Growth

SEO, tracking, copy and lead capture

  • Google Analytics, Search Console, and event tracking setup
  • Meta titles, descriptions, page copy, and content structure
  • Lead magnets, newsletter signup, popups, and email platform connections
  • Google Business Profile and local visibility support
Custom features

Bookings, ecommerce, languages and development

  • Reservation calendars, live chat, custom forms, and CRM handoff
  • WooCommerce stores, payment flows, product pages, and order emails
  • Multilingual pages, privacy/cookie setup, and GDPR-friendly notices
  • Hourly custom development for features outside the starter website
Important:

The starter website gets you online. Ongoing edits, SEO, ecommerce, booking systems, extra languages, and custom work can be quoted separately so the offer stays simple and honest.

Ready to see your website?

Tell us what you need and we build your website for you, free. You see it live before you decide anything.