SLA
Last updated: May 10, 2026
Bornbee Hosting is designed around a 99.9% monthly hosting availability target for the core shared hosting platform, excluding scheduled maintenance, customer-caused issues, DNS propagation, third-party networks, domain registry issues, force majeure events, and services outside our direct control.
Automated backups are included for recovery support, but they are not a substitute for customer-owned archives of critical business material. Backup frequency, retention, and restore availability can vary by plan, account state, storage pressure, and incident type.
We aim to respond to standard hosting enquiries within 24-48 hours and urgent service-impacting issues as quickly as practical. Resolution time depends on access, complexity, third-party involvement, and whether custom development is required.
Maintenance may be performed to improve reliability, security, performance, or capacity. Where maintenance is expected to cause noticeable interruption, reasonable notice will be provided when practical.
Customers must keep WordPress, themes, plugins, passwords, billing details, domain renewals, and mailbox usage within acceptable limits. Compromised or abusive accounts may be restricted to protect the platform.
